1. Information We Collect
We collect the following types of information:
- Account information: name, email address, company name, and job title provided during registration.
- File data: files you upload for conversion and the resulting output files. We process files solely to provide the conversion service.
- Usage data: conversion history, feature usage, and interaction patterns to improve the Service.
- Technical data: IP address, browser type, operating system, and device information collected automatically for security and analytics.
- Communication data: messages sent through our contact form or support channels.
2. How We Use Your Information
We use your information to:
- Provide, operate, and maintain the Service.
- Process file conversions and deliver results.
- Send transactional emails (verification, password resets, security alerts).
- Monitor and prevent fraudulent or unauthorized access.
- Analyze usage patterns to improve performance and features.
- Respond to support requests and inquiries.
3. File Handling and Security
Your files are handled with the highest level of care:
- All files are encrypted in transit (TLS 1.2+) and at rest (AES-256).
- File processing occurs in isolated environments.
- We do not access, read, or analyze the content of your files beyond what is necessary for conversion.
- Files are stored according to your plan's retention policy and can be deleted by you at any time.
- We never sell, share, or use your file content for training, advertising, or any purpose other than providing the Service.
4. Data Sharing
We do not sell your personal information. We may share information only in the following circumstances:
- Service providers: trusted third parties that help us operate the Service (hosting, email delivery), bound by confidentiality agreements.
- Legal requirements: when required by law, regulation, or valid legal process.
- Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to affected users.
- With your consent: when you explicitly authorize sharing.
5. Data Retention
We retain your account data for as long as your account is active. If you delete your account, we will remove your personal information and files within 30 days. Some data may be retained longer as required by law or for legitimate business purposes (e.g., billing records).
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information.
- Export your data in a portable format.
- Withdraw consent for optional data processing.
- Object to processing based on legitimate interests.
- File a complaint with your local data protection authority.
To exercise any of these rights, please contact us.
7. Cookies
We use essential cookies to maintain your session and authentication state. We do not use third-party tracking cookies or advertising cookies. Your theme preference (light/dark mode) is stored in your browser's local storage.
8. Children's Privacy
The Service is not intended for children under 16. We do not knowingly collect information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use of the Service after such changes constitutes acceptance of the updated policy.
10. Contact
If you have questions about this Privacy Policy, please contact us.